Effective Date: 1 January 2025 |
Last Updated: 10 March 2026
Version: 1.0
1. Introduction
EzeeLaw by Akshay operates the EzeeLaw mobile application. This Privacy Policy explains how we collect, use, and protect user information when using the application.
2. Information We Collect
Information You Provide:
- Account registration details (name, email address, phone number)
- Profile information (city, language preference)
- Questions and queries submitted to our AI Legal Assistant
- Messages and communications with lawyers through our platform
- Payment information (processed securely by our payment partner; we do not store card details)
- Feedback, reviews, and support communications
Information Collected Automatically:
- Device information (device type, operating system, unique device identifiers)
- Usage data (features accessed, time spent, search queries within the app)
- Log data (IP address, browser type, pages visited, timestamps)
- Location data (city-level, if you grant permission — used to show nearby lawyers)
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Create and manage your account
- Process payments and subscriptions
- Match you with relevant verified lawyers based on your location and legal issue
- Respond to your support queries and feedback
- Send transactional emails (receipts, appointment reminders)
- Improve the AI Legal Assistant's accuracy and relevance
- Comply with legal obligations
We do not use your legal queries to train AI models that are shared externally, and we do not sell your personal information to third parties for marketing purposes.
4. Sharing Your Information
We may share your information with:
- Lawyers you choose to connect with — only the information you authorize at time of connection
- Payment processors — for processing transactions securely
- Analytics providers — anonymized/aggregated usage data only
- Legal authorities — when required by law, court order, or government request
We require all third parties to respect the security of your personal data and to treat it in accordance with applicable law.
5. Data Security
We implement reasonable security measures to protect user information. However, no digital platform can guarantee complete security.
6. Data Retention
User data is stored only as long as necessary to provide services and comply with legal obligations.
Users may request deletion of their data by contacting support.
7. Your Rights
Under applicable Indian data protection laws, you have the right to:
- Access — request a copy of the personal data we hold about you
- Correction — request correction of inaccurate or incomplete data
- Deletion — request deletion of your personal data (subject to legal obligations)
- Portability — request your data in a machine-readable format
- Opt-out — opt out of marketing communications at any time
For exercising your rights, contact support@ezeelaw.in
8. Children's Privacy
This application is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
9. Changes to This Policy
We may update this policy from time to time. Continued use of the app indicates acceptance of the updated policy.
10. Contact Us
For any privacy-related questions, concerns, or requests, please contact our Data Protection Officer: